As our two companies come together, you’ll gain access to an even greater range of services and commercial resources, including some of the best, most experienced entomologists and scientists in the pest control industry.

Our enhanced combination of innovative pest control solutions will soon include even more options to protect your business. 

The Rentokil and Terminix family of brands is a powerful global and local network of experts offering a full range of comprehensive, sustainable business services – making us your single-source for all your pest control needs, as well as air purification, interior landscaping, multi-location assessment services, vector control and lake management.

There will be no changes to your existing contract, scope, frequency of service or pricing as a result of our merger. When your current contract is due for renewal, the contract terms may be updated to reflect your new benefits. These may include enhanced services, more advanced technology and access to additional resources.

You won't see any immediate changes to your service. Over time, as we merge our operations and identify ways to better serve you, we may restructure some service programs to improve and streamline our offerings. If that happens, your account manager will discuss any changes with you in advance.

For now, there won’t be any changes to your invoicing and payment process, including MyAccount for customers currently using that platform. Please continue to remit payments as you normally do and make any checks or electronic payments payable to your existing service company. Eventually, there may be a new logo on your invoice, account number, or remittance process, and we’ll let you know what’s coming, plus any instructions you need to know, ahead of time. 

We realize our technicians are an important part of your service team and play a significant role in the comfort and safety of your business. 

As our combined organization streamlines its operations, some technicians may be reassigned to other customers. While many of our customers maintain strong relationships with their technicians, you can rest assured that every single one of our technicians is an industry expert – knowledgeable about your local area, the pest risks and challenges and committed to providing world-class service at every level.

Continue contacting us using the same phone number and email you do now. Eventually, we may make adjustments to better serve you, and we’ll provide advance notice of any changes.

For those who are already using these portals, you will continue to access your service history, data and trending information in your current electronic reporting portal the same way you always have. Your data remains secure and available to you 24/7.

One of the many benefits of our merger is the potential to improve and align our customer-facing technology platforms. We are excited to explore this opportunity to deliver even more innovative technology solutions for you in the future.

We know it takes time to communicate and implement change, especially within large organizations. For now, we encourage you to share the news about our exciting merger with your locations by sharing this FAQ with them. 

There is nothing you need to do right now. Just continue running your business with the confidence and peace of mind that our team of local experts is here to serve you. We will let you know of any new capabilities and service offerings that can benefit your business as we move forward. 

We know how important it is for you to run your business seamlessly. To help you do that, we'll be in touch throughout the process, letting you know of any changes that may affect your service. For easy reference, these FAQs will be updated as new information becomes available. You may also receive additional communications via the channels below. 

In-person:
- Your service technician
- Local branch management
- Your account support team
- Your sales team

Online:
- Email
- Our respective websites
- Your service/Billing portal
- Our social media accounts 

In other communications:
- Your invoice
- Your proof of service report
- Direct mail

For now, your local servicing brand will stay the same. However, that brand you know today may eventually change…for the better!

Our new, combined organization is made up of a large family of trusted, well-known brands, all operating under one umbrella. Part of the merger process is integrating those brands into a structure that works even better for our customers – so we can provide more innovative, sustainable products and services while honoring the legacy of each individual brand.

We want to hear from you! Your continued feedback helps us support your organization in the best way possible. If you have a question, please let your technician or account support representative know. If they don't have an immediate answer, they'll submit it through our closed-loop process to get you the information you need. For easy reference, these FAQs will be updated as new information becomes available.