Residential customer FAQs

Trusted local service powered by global expertise

Thank you for being a valued Rentokil/Terminix customer. When it comes to protecting your family and home from pests, we take great pride in providing you with the best, most advanced products and services. Now, by combining our companies, we’ll be able to offer even more peace of mind, security and safety to you, your family and your home. We know you may have questions, and this FAQ page will be updated regularly.

Meanwhile, we’ll continue to keep you informed of any changes. If you have additional questions, you can call our merger information line at 855-832-5949

ANSWERING YOUR FREQUENTLY ASKED QUESTIONS

Residential customer FAQs

Don’t worry, there will not be any changes to your service price as a result of our merger. The price of our services is based on the materials we use, service costs and the value we bring to you and your family. However, future pricing changes could occur because of enhancements in service quality and/or unexpected market conditions.

You won't see any immediate changes to your service visits or their frequency. Over time, as we merge our operations and identify ways to better serve you, we may restructure some service programs to improve and streamline our offerings. If that happens, you’ll be notified of any changes in advance.

Your termite protection will not be interrupted.

For now, there won’t be any changes to your payment process. However, as we integrate our systems, there will likely be changes in the future. If that happens, we'll do everything we can to make sure the billing and payment process is even easier and more convenient. 

We realize our technicians are trusted service experts who play a significant role in protecting your family, home and property from pests. 

As our combined organization streamlines its operations, some technicians may be reassigned to other customers. While many of our customers have great relationships with their technicians, you can be confident that every one of our technicians is an industry expert – knowledgeable about your local area and committed to providing you with world-class service.

Continue contacting us using the same phone number and email you do now. Eventually, we may make adjustments to better serve you, and we’ll provide advance notice of any changes.

For any question not answered in these FAQs, please contact our merger information line at 855-832-5949.

Your peace of mind and satisfaction is our top priority and we’re committed to keeping you informed about any changes that affect you. These FAQs will be updated as new information becomes available. You may also receive ongoing communications in other formats, such as:  

Online:
- Email
- Website
- Your service/Billing portal

In other communications:
- Your invoice
- Your proof of service report
- Direct mail

 

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